Gain Grow Retain

Importance of Developing the Front-Line of Customer Success

Jun 28, 2022

43:29

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Do You Want to Jump Into the Employs Success Framework?

02:35

Customer Success Is Not Just One Team, Right?

04:14

How Important Is a Front Line Manager?

02:56

Introduction

2min

One Hit Wonder From the Eighties?

4min

Early Stage Company - What's the Roll of Sales?

3min

How Agile Is Crucial for Customer's Success?

2min

Customer Success Is Not Just One Team, Right?

4min

Leadership Is the Key Ingredient of Cuffs Customer Success

2min

The Leadership Challenge Is Increasingly Important as We Emerge From This Pandemic

5min

How Important Is a Front Line Manager?

3min

The Super Power of a Leader

3min

10.

Do You Want to Jump Into the Employs Success Framework?

3min

11.

Is There a Framework for Employee Success?

6min

12.

Employee Success

5min

13.

The Spy Cast Podcast - Customer Success in Community

2min

Catherine Blackmore joins Jay Nathan on the podcast today from Oracle as she talks about her early days in the newly emerging field of Customer Success when resources and swim lanes were still being developed and how there is still growth and evolution occurring today, not just with CSMs, but the overall practice of customer success within an organization to become truly customer-centric. This includes the importance of employee development to ensure best-practices and focusing on employee engagement develop mission-focused employees.

You can find Catherine here: https://www.linkedin.com/in/catherineblackmore/

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Gain Grow Retain exists to connect people, knowledge, and ideas to advance the state of customer success.

We're on a mission to connect B2B SaaS customer success leaders so that we can learn from one another. Check out more at GainGrowRetain.com! Or follow our GGR LinkedIn page.

GGR was co-founded by Jeff Breunsbach and Jay Nathan - be sure to follow for customer success content.

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Gain Grow Retain

Importance of Developing the Front-Line of Customer Success

Do You Want to Jump Into the Employs Success Framework?

Customer Success Is Not Just One Team, Right?

How Important Is a Front Line Manager?

Get the Snipdpodcast app

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Discoverhighlights

Save anymoment

Share& Export

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Discoverhighlights

Get the Snipd
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moment

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