Katherine blackmore, globel v p of customers success in that kind of organization. How is your roll evolved just since you've been at oracle? I looked it up on google. Google says oracle has a hundred 32 thousand employees. Den says 226 thousand. So i don't know which one is right, but i know it's a lot. And to do that, you have to have influence. You have to be able to work with your peers across all those different departmentsthat you just mentioned. To me, leadership is the key ingredient of cuffs customer success. That's why we do this podcast. It's why we have the gang e rotain community. It
Catherine Blackmore joins Jay Nathan on the podcast today from Oracle as she talks about her early days in the newly emerging field of Customer Success when resources and swim lanes were still being developed and how there is still growth and evolution occurring today, not just with CSMs, but the overall practice of customer success within an organization to become truly customer-centric. This includes the importance of employee development to ensure best-practices and focusing on employee engagement develop mission-focused employees.
You can find Catherine here: https://www.linkedin.com/in/catherineblackmore/
---
Gain Grow Retain exists to connect people, knowledge, and ideas to advance the state of customer success.
We're on a mission to connect B2B SaaS customer success leaders so that we can learn from one another. Check out more at GainGrowRetain.com! Or follow our GGR LinkedIn page.
GGR was co-founded by Jeff Breunsbach and Jay Nathan - be sure to follow for customer success content.