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4min chapter
Importance of Developing the Front-Line of Customer Success
Gain Grow Retain
Customer Success Is Not Just One Team, Right?
Customer success is not really just one team, right? It's also a way that the whole company operates in order to deliver outcomes with customers. And i think all the things that you're describing as you see customer's success showing up in lot of different apartments. We can't just randomly and haphazardly ping people with prom tons and offers and events. So it needs to be integrated into how we serve our customers and really thoughtful persona based.
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