The employs success framework is a way of thinking about how to improve employee engagement. It's based on the idea that employees are like customers in their life cycle. What would be the things that we would look at in terms of early warning signs? And just like customers, it's not all about throwing money at the problem when it's too late. That's where ations come from and an advancement. So that's os. Do you want to jump into the employs success framework? Yes, let's talk about that.
Catherine Blackmore joins Jay Nathan on the podcast today from Oracle as she talks about her early days in the newly emerging field of Customer Success when resources and swim lanes were still being developed and how there is still growth and evolution occurring today, not just with CSMs, but the overall practice of customer success within an organization to become truly customer-centric. This includes the importance of employee development to ensure best-practices and focusing on employee engagement develop mission-focused employees.
You can find Catherine here: https://www.linkedin.com/in/catherineblackmore/
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