When being first hired, you just haven't really formed exactly what your point of view is in the market place. You know, achieving product market fit is oftentimes that first challenge. And so now, what's exciting, of course, is it when you occupy a swim lane in success where you're more proactive. That's now, i think what more is the remit. Im that's been incredible to see that take shape.
Catherine Blackmore joins Jay Nathan on the podcast today from Oracle as she talks about her early days in the newly emerging field of Customer Success when resources and swim lanes were still being developed and how there is still growth and evolution occurring today, not just with CSMs, but the overall practice of customer success within an organization to become truly customer-centric. This includes the importance of employee development to ensure best-practices and focusing on employee engagement develop mission-focused employees.
You can find Catherine here: https://www.linkedin.com/in/catherineblackmore/
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