Orcl has had to invest in its people as it grows so quickly. One of the challenges is that we've not invested in required training courses. The leadership challenge, and it's interesting, i would sayit becoming increasingly important as we emerge from this pandemic. You need to think about where your strengths are,. Think about where your opportunities are. Because you emove any one of those hes um you can imagine m crazy problems like, you know, strategy and execution without getting people on board.
Catherine Blackmore joins Jay Nathan on the podcast today from Oracle as she talks about her early days in the newly emerging field of Customer Success when resources and swim lanes were still being developed and how there is still growth and evolution occurring today, not just with CSMs, but the overall practice of customer success within an organization to become truly customer-centric. This includes the importance of employee development to ensure best-practices and focusing on employee engagement develop mission-focused employees.
You can find Catherine here: https://www.linkedin.com/in/catherineblackmore/
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