The Knowledge Project with Shane Parrish

#45 Dan Kluger: Taking Time to Get It Right

42 snips
Nov 13, 2018
Guest
Dan Kluger
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Episode notes
1
Introduction
00:00 • 3min
2
I'm a Foodie, I've Always Wanted to Be a Chef, but I'd Never Thought About It Until I Graduated
02:53 • 4min
3
The Service Base Culture, the Taking Care of People
07:09 • 5min
4
The War of Attrition
12:17 • 3min
5
You Know, I'm Sorry I Didn't Get That Experience
15:45 • 2min
6
The Cort Club - I'm Committed a Hundred Percent
17:43 • 3min
7
Creating a Dining Experience
20:47 • 3min
8
The Taste of the Farmer's Market
23:34 • 5min
9
How Do We Connect Through Food?
29:00 • 2min
10
The Front of the House - What's the Saying?
31:09 • 1min
11
Communication Is Half the Battle, Right?
32:39 • 4min
12
Do You Have a Team That Doesn't Want to Be Repetitive?
36:09 • 2min
13
Are You Burning Something, That's Pretty Black and White?
37:59 • 2min
14
The Biggest Misconception People Have About Staff Training
39:40 • 2min
15
What's Your Favorite Thing?
42:09 • 2min
16
What Are Some of the Strange Requests That Customers Have?
43:56 • 3min
17
How Do You Make a Bottle of Wine?
47:21 • 4min
18
What Do You Wish Customers Knew About?
50:51 • 3min
19
Restaurants Are Getting Harder and Harder and Harder
53:49 • 2min
20
What's the Scariest Moment of Your Life?
56:17 • 2min
21
The Hardest Thing About Restaurant Reviews
58:03 • 3min
22
How Do Reviews Help Drive Traffic?
01:00:35 • 2min
23
The Happiest Place to Leave It
01:02:30 • 2min