

#474: How to Create a Customer-Centric, Go-To-Market Strategy With Your Brand Storytelling
Jul 29, 2024
Phillip Swan, Managing Partner at Pi Partners and CRO at LingoAid, is a go-to expert in customer-centric marketing strategies. He shares how storytelling can elevate customer experiences and drive loyalty. The discussion highlights the importance of empathy in understanding customers and creating impactful narratives. Swan also explores the critical differences between product problem fit and product market fit, emphasizing the role of agility in responding to customer insights. Listeners will gain valuable frameworks to refine their brand communication and engage audiences effectively.
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Episode notes
1 2 3 4 5 6 7 8
Intro
00:00 • 2min
Satirical Take on Advertising and Business Closures
01:55 • 2min
Crafting Customer-Centric Narratives
04:04 • 21min
Navigating Product Fit and Customer Engagement
24:58 • 20min
Bridging the Gap for a Seamless Customer Experience
44:40 • 4min
Empathy-Driven Strategies for Business Success
49:01 • 3min
Leveraging Storytelling for Customer Engagement and Strategic Momentum
51:40 • 3min
Mastering the 'And, But, Therefore' Storytelling Framework
54:42 • 2min