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Smart vs. Healthy Organizations
- Smart organizations excel at technical aspects like strategy, marketing, and finance.
- Healthy organizations prioritize minimal politics, high morale, and productivity, which are more difficult to achieve.
Origin of Organizational Health
- Patrick Lencioni's experience at Bain & Company revealed a focus on technical expertise over human dynamics.
- A client's misuse of his financial analysis highlighted the need to address political and interpersonal issues.
Southwest Airlines' Success
- Southwest Airlines' success isn't due to superior intelligence, but a strong, healthy culture.
- Their consistent profitability and lack of layoffs demonstrate the power of organizational health.