"I don't like flying and they make it so worth my time as such a joyful experience is crazy," he says of Southwest Airlines. "It's not about intellectual decisions and strategy, It's about creating a culture." He also loves Harry's Shave Club but has never met anyone there with great experience.
In this first episode, Pat and Cody discuss why the smartest companies don’t always win. He presents organizational health as the greatest competitive advantage in business and takes us back to his first job to discuss where it all started.