Business of Story

#407: How to Design Transformative Customer Experiences Using Business Storytelling

Apr 17, 2023
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Episode notes
1
Introduction
00:00 • 3min
2
The Power of Crystal Clear Communication
03:15 • 2min
3
Building Transformational Experiences Through Storytelling
05:01 • 3min
4
Forget the Alamo: The Rise and Fall of an American Myth
08:18 • 4min
5
The Power of Experience Strategy
11:53 • 3min
6
The Unexpected Uncertainty of Southwest Airlines
14:51 • 3min
7
The Rise of the Hotel Industry
17:51 • 2min
8
The Experience Strategy Trend Report
19:41 • 2min
9
The Importance of Intimate Decision Making
21:44 • 2min
10
The Importance of Time Well Spent
23:28 • 3min
11
How to Make Your Time Worth Their While
26:24 • 2min
12
How to Use Reflection to Create Wellbeing
28:09 • 3min
13
The Transformation Economy
31:30 • 4min
14
The Power of Understanding Your Customer's Superpowers
35:29 • 2min
15
How to Transform Your Customer's Life
37:35 • 2min
16
How to Make Your Customer Brand Experience More Special
39:28 • 3min
17
How to Measure Success
42:00 • 4min
18
The Experience Strategy Trend Report
46:08 • 2min
19
The Cost of Miscommunication in Business
48:21 • 2min
20
The Power of Storytelling
49:54 • 2min