Ralph and Lauren dive into their whirlwind experiences at major marketing conferences. They discuss the absurd costs of vendor booths and the strange but humorous encounters along the way. Lauren reveals the power of embracing 'radical inconsistencies' in marketing to resonate with Gen Z. The conversation turns to innovative loyalty strategies, like using shopping data to engage customers. Expect a mix of wild stories and eye-opening insights on the future of brand building and customer experience.

Ralph Burns shares his compelling transformation from affiliate marketer to agency owner. He emphasizes the power of delegation to boost productivity, urging listeners to focus on their core strengths. The conversation navigates through the challenges of media buying and the crucial role of smart hiring. Insights on scaling businesses with systems over individual talent reveal valuable strategies. Additionally, trends in data utilization and influencer marketing come to light, offering listeners a roadmap for future success.

In this engaging session, John Moran, a strategist at Tier 11 specializing in digital marketing and financial growth, reveals actionable strategies for scaling businesses. He breaks down crucial metrics like Net Allowable CAC and customer lifetime value while emphasizing the importance of data accuracy. The discussion dives into optimizing membership-first funnels and smart ad spending to avoid scaling pitfalls. Listeners learn how to enhance customer acquisition and retention, making informed decisions for sustainable growth across eCommerce and membership models.

Ian Garlic, an online video storytelling expert and founder of Video Case Story, discusses the transformative impact of AI on video marketing. He distinguishes between effective smart augmentation and the pitfalls of soulless automation. Ian shares essential AI tools like Descript and Airtable, showcasing their real-world applications. The conversation also touches on the necessity of human intuition in content creation and how imperfections can enhance audience trust. A riveting look at AI's potential and the need for authenticity in storytelling!

Join John Moran, a digital marketing guru formerly at Solutions Eight, as he discusses why ROAS is a relic. He reveals a new, more reliable metric essential for scaling your business effectively. Dive into strategies for using Meta and Google in harmony to boost conversions, and uncover the importance of multi-channel attribution. With real-world case studies and focused budgeting tactics, Moran emphasizes treating marketing as an investment. Get ready to rethink your approach and maximize ad performance like a pro!

John Moran, a growth strategist and Google Ads expert at Tier 11, challenges the prevailing wisdom around Return on Ad Spend (ROAS). He explains why this traditional metric may be holding businesses back and advocates for new, more effective measures like Media Efficiency Ratio (MER) and New Customer Acquisition Cost (NCAC). Moran emphasizes the importance of a multi-channel, client-centric approach in performance marketing, urging marketers to focus on sustainable growth and profitability instead of vanity metrics.

Ian Garlic, the founder of Video Case Story and a leading expert in video marketing, shares insights on leveraging video to boost sales more effectively. He emphasizes that simply creating more videos isn't enough; a strategic approach is crucial. Ian discusses how to map the customer journey and the importance of post-purchase engagement. He highlights the four essential videos every business needs, the impact of AI in marketing, and how to ethically use fear in marketing to drive conversions.

Join Josh Hill, VP of Thriving People at Tier 11 and an expert in recruitment strategies, as he unveils powerful hiring tactics. He explains why aligning candidates with core values is crucial. Discover how to leverage LinkedIn for outreach and automate your hiring with tools like JazzHR. Learn the art of crafting knockout questions to filter applicants efficiently. With insights on discovery calls and the balance between AI and human judgment, this discussion is a must for anyone looking to hire smarter and faster.

How much can you really afford to pay for a new customer? The answer isn’t as simple as your Facebook ad spend. In this episode, Ralph Burns and Amanda Powell break down customer acquisition cost (CAC) and customer lifetime value (CLV) to uncover what businesses should actually be spending to scale profitably. They discuss how marketing costs go beyond ad spend, why your marketing team and operational expenses matter in CAC calculations, and how to use a 3:1 CLV-to-CAC ratio as a benchmark for growth. If you’re struggling with ad budgets, profitability, or scaling your business, this episode is a must-listen.Chapters:00:00:00 - Welcome to the Episode: How Much Should You Pay for a Customer?00:00:44 - Why Knowing Your Customer Acquisition Cost (CAC) is Crucial00:06:20 - The Simple Formula for Calculating Customer Lifetime Value (CLV)00:08:15 - How to Calculate CLV Using a Basic Formula00:10:45 - Breaking Down CLV for Different Business Models00:12:10 - How Long Does It Take to Earn Your CLV?00:14:50 - Fast vs. Slow CLV Payback Periods & What They Mean00:17:54 - Transition to Determining Customer Acquisition Cost (CAC)00:26:40 - Finding the Right Balance Between CLV and CAC for Growth00:29:52 - Key Takeaways: The 3:1 Rule for Scaling ProfitablyLINKS AND RESOURCES:Tier 11 JobsPerpetual Traffic on YouTubeTiereleven.comMongoose MediaPerpetual Traffic SurveyPerpetual Traffic WebsiteFollow Perpetual Traffic on TwitterConnect with Lauren on Instagram and Connect with Ralph on LinkedInThanks so much for joining us this week. Want to subscribe to Perpetual Traffic? Have some feedback you’d like to share? Connect with us on iTunes and leave us a review!Mentioned in this episode:AppSumo - 13% off with code traffic13Tier 11 Data Suite

John Moran, an e-commerce expert, shares his invaluable insights into scaling brands and optimizing profitability. He discusses the critical balance between new customer acquisition costs and lifetime value. The conversation reveals how subscription models and strategic Amazon integration can drive growth. Moran emphasizes the importance of churn rate analysis and pricing strategies to enhance profitability. Listeners learn actionable tactics for leveraging Google-to-Amazon ads and optimizing visibility, ensuring long-term success in e-commerce.