The Profitable Property Management Podcast
Jordan Muela
Welcome closers! The Profitable Property Management Podcast is the show for property management entrepreneurs who don’t settle for average results. Your host Jordan Muela, Co-Founder of LeadSimple, interviews a new world-class property management entrepreneur or industry expert every week and gets them to share actionable insights to help you grow your property management empire.
Whether you manage 100 units or 1000, this is the show that's going to help you see the big picture and give you the tools and tactics that you need to achieve your goals.
So, if you're tired of hearing the same recycled strategies and content everybody else is talking about, this is going to be a fresh take to help you take your business to the next level.
Whether you manage 100 units or 1000, this is the show that's going to help you see the big picture and give you the tools and tactics that you need to achieve your goals.
So, if you're tired of hearing the same recycled strategies and content everybody else is talking about, this is going to be a fresh take to help you take your business to the next level.
Episodes
Mentioned books
Nov 1, 2023 • 54min
183: Process Automation For the Masses w/ Todd Ortscheid
In this episode, property management expert and consultant Todd Ortscheid discusses his journey in the industry, best practices for systematizing and automating property management processes, property management software options, integrating automation, hiring and managing staff, personality testing, handling difficult conversations and conflict, and maintaining community and transparency as the industry grows.
11 snips
Oct 25, 2023 • 58min
182: Creating Standard Operating Procedures that Actually Work with Kelli Segretto
Kelli Segretto, an operations expert, joins host Jordan to discuss best practices for creating standardized operating procedures, getting staff buy-in on new technology, building fee-capturing processes, and obtaining owner approvals. They also talk about the differences between single-family and multifamily management, handling owner maintenance requests, and the value of digitized processes and automation in property management. Kelli shares her vision for the future of integrated property management software.
4 snips
Oct 18, 2023 • 56min
181: Benchmarking Maintenance Stats to Drive Investor Retention with Ray Hespen
Ray Hespen, CEO of PropertyMeld, discusses data, benchmarks, and best practices around property maintenance and investor retention. They also talk about the importance of understanding customer pain points, the significance of maintenance in property management, and the challenges of implementing technology in the industry.
20 snips
Oct 12, 2023 • 1h 47min
180: Why Ben Sold to Rhome
Ben Sencenbaugh, founder of Realty Medics, discusses growing his property management company from 200 to 1600 doors in 10 years. Topics include implementing systems, using marketing tactics, maintaining profitability while scaling, selling a property management company, achieving work/life balance as an entrepreneur, and finding the right buyer for an acquisition.
5 snips
Oct 4, 2023 • 49min
179: Systemize and Scale a Property Management Business with Sarah Durbin
Sarah Durbin, property management entrepreneur, shares her journey from door-to-door sales to building a property management empire. Topics include scaling a property management business, centralizing back office systems, training and empowering staff, dangers of DIY landlords, and rebuilding after selling a business amidst personal tragedy.
Sep 27, 2023 • 48min
178: Building Technology That Aligns With Your Business Model with Chuck Hattemer
Chuck Hattemer, Co-Founder of Poplar Homes, discusses their journey of building and scaling their proptech company. They talk about challenges with product-market fit, focusing on operations and scalable processes, their approach to M&A vs raising capital, creating branded digital experiences, expanding into new markets, navigating regulatory environments, and the role of proptech in real estate's future.
Sep 21, 2023 • 48min
Marco Nelson On Solving The Trust Gap Between Property Managers And Tenants
Marco Nelson, founder of proptech startup RentCheck, discusses solving friction points between property managers and tenants, enabling resident self-inspections, building product-market fit, changes in capital markets and startup fundraising, dangers of overvalued startup valuations, and his motivations as an entrepreneur.
Sep 13, 2023 • 43min
176: From 100 to 4000 Doors in 5 Years - Scaling a Property Management Empire
Serial entrepreneur Benton Cotter shares his journey of scaling multiple property management companies from 100 to 4000+ units. Topics include rapid growth through digital marketing, lessons on centralization, managing regulations across markets, integrating after a tech company acquisition, current M&A trends in property management, and exiting a company after 1 year.
Aug 30, 2023 • 39min
175: The State of Venture Capital In Property Management
The podcast discusses the recent cycle of capital and rollups in property management, challenges of standardizing operations, differences between cashflow and revenue valuation, knowledge asymmetry between property managers and outside capital, and difficulties in the venture capital landscape.
Aug 23, 2023 • 7min
174: Transforming Complaints into Possibilities with Jordan Muela
Jordan Muela, a seasoned entrepreneur and customer feedback expert, discusses transforming complaints into opportunities for growth. He introduces the CCR method and shares real-life examples of how complaints can improve services and build stronger customer relationships.
