179: Systemize and Scale a Property Management Business with Sarah Durbin
Oct 4, 2023
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Sarah Durbin, property management entrepreneur, shares her journey from door-to-door sales to building a property management empire. Topics include scaling a property management business, centralizing back office systems, training and empowering staff, dangers of DIY landlords, and rebuilding after selling a business amidst personal tragedy.
Establishing a centralized back office and a boots on the ground approach are crucial for managing multiple markets in a property management business.
Being proactive in property management, empowering staff, and taking a proactive approach to maintenance, rent increases, tenant screening, lease renewals, and compliance with landlord-tenant laws leads to better service delivery and reduced task overwhelm.
Deep dives
Understanding the importance of having a centralized back office and boots on the ground approach in property management
This podcast episode discusses the insights and opinions of Sarah Durban, an experienced property management professional. She emphasizes the significance of establishing a centralized back office and a boots on the ground approach when managing multiple markets. Sarah shares her operational strategies and highlights the key factors that contribute to running a successful and well-functioning property management business.
The value of proactive measures in property management
Sarah Durban emphasizes the importance of being proactive rather than reactive in property management. By being proactive, property managers can reduce task overwhelm, streamline operations, and deliver better service to clients. Sarah encourages property managers to empower their staff, delegate responsibilities, and take a proactive approach to maintenance, rent increases, tenant screening, lease renewals, and compliance with landlord-tenant laws.
Challenges and opportunities when scaling a property management business
Sarah Durban shares her experiences and insights on scaling a property management business. She highlights the need to hire and delegate effectively, set clear expectations, and empower staff members. Additionally, Sarah discusses the challenges associated with rapid growth, such as maintaining quality service and adapting business strategies to support the expanding portfolio. She also emphasizes the importance of embracing change and making strategic decisions to drive sustainable growth.
Empowering property managers and elevating the industry
Sarah Durban advocates for greater recognition and professionalism within the property management industry. She emphasizes the need for more education and awareness among DIY landlords and property owners regarding the benefits of working with professional property managers. Sarah highlights the value that property managers bring to the table, including expertise in rent optimization, tenant screening, maintenance management, and legal compliance. She encourages property managers to showcase their professionalism and expertise to attract more clients and elevate the industry as a whole.
In this episode of the Profitable Property Management Podcast, host Jordan Muela is joined by entrepreneur Sarah Durbin to discuss her journey from door-to-door sales to building a property management empire starting at just 18 years old.
Topics and Guests:
Sarah Durbin - Property management entrepreneur
Transitioning from door-to-door sales to property management
Scaling a property management business from a small town
Centralizing back office systems for multi-market expansion
Training, empowering, and getting the most from your staff
Dangers of DIY landlords making emotional decisions
Rebuilding after selling a business amidst personal tragedy
If you enjoyed this episode, make sure to subscribe to the Profitable Property Management Podcast YouTube channel. You'll get access to video versions of each episode plus exclusive content only available on YouTube!
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