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The Profitable Property Management Podcast
181: Benchmarking Maintenance Stats to Drive Investor Retention with Ray Hespen
Oct 18, 2023
Ray Hespen, CEO of PropertyMeld, discusses data, benchmarks, and best practices around property maintenance and investor retention. They also talk about the importance of understanding customer pain points, the significance of maintenance in property management, and the challenges of implementing technology in the industry.
55:46
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Quick takeaways
- Maintenance is crucial for operational efficiency and customer satisfaction in property management.
- Property managers should prioritize investor retention and understand their value proposition to foster growth.
Deep dives
The significance of maintenance in property management
Maintenance is not only essential for running a property management business efficiently but also for providing customers with the operational efficiency they desire.
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