Ray Hespen
With Property Meld, he helps property managers focus on maintenance execution as a lever for NOI. He shares data on how maintenance behaviors change renewal rates and how data can align PM/owner incentives.
Top 3 podcasts with Ray Hespen
Ranked by the Snipd community
20 snips
Aug 18, 2025 • 44min
Episode 157: The Hidden Cost of Maintenance (Every Property Manager MUST Know)
In this discussion with Ray Hespen, founder of Property Meld, listeners discover how maintenance execution is crucial for property managers looking to boost net operating income (NOI). Ray shares eye-opening data on how maintenance behaviors can significantly influence tenant renewal rates, especially within the critical first 90 days. He explores strategies for aligning incentives between property managers and owners, proactive budgeting methods, and the integration of AI and innovative insurance solutions in maintenance. Tune in for transformative insights!
10 snips
Sep 25, 2024 • 1h 7min
New Findings for PM after $3B of Repairs Coordinated: Property Meld CEO Ray Hespen
Ray Hespen, the CEO and Co-Founder of Property Meld, dives into vital themes surrounding data's role in property management. He discusses how resident satisfaction directly impacts lease renewals and offers insights on reducing investor churn. The conversation also highlights essential KPIs for maintenance operations, emphasizing effective communication and industry standardization. Hespen shares innovative strategies to retain investors and optimize property performance, shedding light on the financial implications of timely maintenance and professional management.
6 snips
Dec 24, 2024 • 57min
41. Budgeting Repairs, In-House Maintenance and More, with Ray Hespen of Property Meld
Ray Hespen, CEO and co-founder of PropertyMeld with a unique shift from mining engineering to property management, reveals insider insights on maintenance costs and tenant satisfaction. He discusses the importance of setting realistic maintenance budgets and the financial implications of tenant retention. A lively role-play segment adds humor as he navigates demanding owner scenarios. Additionally, Ray emphasizes the need for preventative strategies and the balance between in-house maintenance and outsourcing to enhance efficiency and profitability.
