The Profitable Property Management Podcast
182: Creating Standard Operating Procedures that Actually Work with Kelli Segretto
Oct 25, 2023
Kelli Segretto, an operations expert, joins host Jordan to discuss best practices for creating standardized operating procedures, getting staff buy-in on new technology, building fee-capturing processes, and obtaining owner approvals. They also talk about the differences between single-family and multifamily management, handling owner maintenance requests, and the value of digitized processes and automation in property management. Kelli shares her vision for the future of integrated property management software.
58:22
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Quick takeaways
- Clear communication and setting proper expectations between property managers and vendors is crucial for a successful working relationship.
- Multi-family property management offers advantages such as a commercial focus, investor-centric approach, and cost-effective resident experiences.
Deep dives
Importance of Clear Communication and Expectations
Clear communication and setting proper expectations between property managers and vendors is crucial for a successful working relationship. This includes understanding the property manager's needs, speaking the same language, and setting clear guidelines. Proper communication and problem resolution are also key factors in maintaining a good vendor-PM relationship.
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