The Profitable Property Management Podcast 182: Creating Standard Operating Procedures that Actually Work with Kelli Segretto
11 snips
Oct 25, 2023 Kelli Segretto, an operations expert, joins host Jordan to discuss best practices for creating standardized operating procedures, getting staff buy-in on new technology, building fee-capturing processes, and obtaining owner approvals. They also talk about the differences between single-family and multifamily management, handling owner maintenance requests, and the value of digitized processes and automation in property management. Kelli shares her vision for the future of integrated property management software.
Chapters
Transcript
Episode notes
1 2 3 4 5 6 7
Introduction
00:00 • 2min
Impressions of Property Managers as a Vendor and Experience as a General Contractor
01:53 • 2min
Transitioning from Rehab to Property Management and Managing Multifamily Communities
03:38 • 2min
The Differences Between Multi-Family and Single-Family Properties
05:14 • 24min
Enforcing Fees and the Value of Standardized Processes
29:38 • 4min
Importance of separating process abstraction from implementation tools
34:05 • 16min
The Challenges of Property Management Software
50:30 • 8min