16min chapter

The Profitable Property Management Podcast cover image

182: Creating Standard Operating Procedures that Actually Work with Kelli Segretto

The Profitable Property Management Podcast

CHAPTER

Importance of separating process abstraction from implementation tools

The speakers emphasize the need to identify pain points in an office and involve all decision makers and employees in process improvement. They discuss how staff members can sabotage new programs and the importance of buy-in. They also highlight the value of feedback and setting realistic expectations around technology automation.

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