Kelli Segretto, an operations expert, joins host Jordan to discuss best practices for creating standardized operating procedures, getting staff buy-in on new technology, building fee-capturing processes, and obtaining owner approvals. They also talk about the differences between single-family and multifamily management, handling owner maintenance requests, and the value of digitized processes and automation in property management. Kelli shares her vision for the future of integrated property management software.

Kelli Segretto, a savvy Property Management Consultant, shares her wealth of knowledge on improving business efficiency through systems and processes. She dives into strategies for property managers to tackle burnout and emphasizes the importance of team collaboration. The conversation also touches on navigating maintenance challenges and the value of standardization in enhancing service quality. Finally, she highlights how franchisors can guide independents toward greater success by fostering a supportive community.