Peter Lohmann's Podcast
The Power of Standardization with Kelli Segretto
Aug 7, 2024
Kelli Segretto, a savvy Property Management Consultant, shares her wealth of knowledge on improving business efficiency through systems and processes. She dives into strategies for property managers to tackle burnout and emphasizes the importance of team collaboration. The conversation also touches on navigating maintenance challenges and the value of standardization in enhancing service quality. Finally, she highlights how franchisors can guide independents toward greater success by fostering a supportive community.
01:05:44
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Quick takeaways
- Standardizing operations in property management is essential for improving efficiency and achieving better business outcomes.
- Implementing a structured action plan to address chaotic environments enables property managers to make gradual and impactful changes.
Deep dives
The Importance of Standardization in Property Management
Standardizing processes in property management is crucial for achieving business success. Drawing insights from the franchising world, the significance of following established procedures is emphasized. Successful businesses are often marked by their adherence to these processes, while those that fail tend to deviate. This pattern suggests that organizations should focus on standardizing operations to streamline efficiency and enhance outcomes.
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