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The Profitable Property Management Podcast
183: Process Automation For the Masses w/ Todd Ortscheid
Nov 1, 2023
In this episode, property management expert and consultant Todd Ortscheid discusses his journey in the industry, best practices for systematizing and automating property management processes, property management software options, integrating automation, hiring and managing staff, personality testing, handling difficult conversations and conflict, and maintaining community and transparency as the industry grows.
53:45
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Quick takeaways
- Transitioning from property manager to people manager can help maintain a better margin and owner earnings.
- Data-driven hiring, such as using personality testing, can improve employee alignment and success.
Deep dives
The Challenges of Growing a Property Management Business
Growing a property management company beyond a certain point often leads to a shrinking profit margin and increased middle management costs. This no man's land area can be detrimental to the business. The key is to accept the transition from property manager to people manager and prioritize staying smaller to maintain a better margin and owner earnings.
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