Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast

Founder of Avoca AI, Tyson Chen, discusses the AI call center revolution for home service businesses. Topics include optimizing call center performance, challenges in measuring customer service, benefits of using Avoca, and strategies to enhance efficiency and effectiveness of call centers in the trades industry.

Join John and Jack as they discuss hitting sales milestones, training programs, and strategies to boost average ticket sales. They explore call-by-call management, creating effective options for customers, and improving service quality. Learn about Avoca coaching, tailoring service offerings, and the dynamics of a specialized Facebook group for home service professionals.

In this engaging discussion, Sam Preston, CEO of Service Scalers and expert in digital marketing for home services, shares his wealth of knowledge. He dives into the transformation from traditional marketing to cutting-edge digital strategies, emphasizing the importance of SEO and AI in lead generation. Sam also addresses common challenges in the industry and highlights the value of strategic partnerships. With fascinating insights and success stories, this chat is a treasure trove for anyone in the home service space!

In this episode of 'Owned and Operated,' Jack and John revisit their previous discussion on how to use and integrate AI into their home service business endeavors, analyzing its transformative impact over the past few months. They reflect into their experience with Avoca, an AI-driven call center software, and discuss its role in enhancing CSR coaching and overall call center efficiency. The hosts highlight initial successes seen in just a few weeks, the potential for field operations, and their aspirations for AI in marketing. The discussion also explores the broader implications of AI on business scalability and future industry trends. Tune in to hear about their journey, insights, and a special promo code for Avoca's services.00:00 Introduction and AI in Home Services01:35 Business Performance and Growth12:47 Leveraging AI in Call Centers23:32 Exciting AI Developments in Recent Months24:18 The Future of AI in Home Services25:13 AI's Impact on Marketing and Call Centers26:26 Exploring Full AI Call Centers28:20 Challenges and Adoption of AI in Call Centers32:38 AI in the Field: Early Stages and Potential39:10 Community Engagement and ResourcesEpisode Hosts: 🎤John Wilson: @WilsonCompanies on TwitterJack Carr: @TheHVACJack on TwitterSpecial Thanks to Avoca AI Coaching and TrainingLooking to train your call center and technicians back on their calls? Get better performance today with the power of Avoca AI, as your staff learns their pain points and improves end-to-end. We have a special promo code available if you schedule now: ‘OWNED’. Click here to schedule your demo today.https://calendly.com/d/cp54-9jr-nht/avoca-ai-demo?month=2024-06Send Us Mail!More Ways To Connect with O&O John's YouTube Channel Weekly Newsletter Leave a Review John Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer:Some links may include UTM parameters for tracking. Episodes may feature paid sponsors, but all opinions are our own. Always do your own research before making business decisions.

Dive into the complexities of growing home service businesses, as John Wilson tackles live Q&A questions. Discover competitive advantages smaller plumbing and HVAC companies have in recruitment. Learn about dynamic pricing strategies and how to manage acquisitions effectively. Gain insights on customer retention and the importance of a robust sales process. This interactive discussion is packed with practical advice for navigating the challenges and opportunities in the industry.

Join John Wilson and Jack Carr in another episode of 'Owned and Operated,' where they dive deep into how to grow in the home service business; specifically residential plumbing, HVAC, and electric services. John discusses the challenges of thinking too small, the benefits of having substantial goals, and the potential of raising capital to scale operations. With insights on securing C-level talent and optimizing business growth, this session is packed with valuable advice for home service entrepreneurs looking to elevate their companies. Don't forget to leave a five-star review and subscribe for more expert tips and engaging discussions!00:00 Introduction to Owned and Operated00:54 The Journey of John Wilson: From Bedtime Stories to Plumbing Pro01:35 Exploring the Mindset of Thinking Big in Business03:28 The Challenges and Opportunities of Business Growth10:59 Considering the Impact of Raising Capital and Strategic Partnerships14:16 Navigating Business Constraints and the Path to Expansion21:30 The Role of Talent and Expertise in Scaling a Business27:32 Concluding Thoughts on Business Growth and Listener EngagementSubscribe on YouTube for even more content!Send Us Mail!More Ways To Connect with O&O John's YouTube Channel Weekly Newsletter Leave a Review John Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer:Some links may include UTM parameters for tracking. Episodes may feature paid sponsors, but all opinions are our own. Always do your own research before making business decisions.

This discussion dives into the vital role of training and structured meetings in enhancing team performance. The hosts highlight the need for reliable vehicles and effective fleet management to support business growth. They also explore the complexities of making informed business decisions while emphasizing the importance of clear company values. The impact of continuous training, including EOS meetings, is underscored as a strategy for optimizing team development and ensuring high performance across the board.

What happens when your Home Service Business ownership hits disaster, and how do you survive business hardship? Hard questions this week, as Owned and Operated hosts Jack and John tackle a question from the Owned and Operated private business owner group on Facebook to talk about navigating the murky water of when things go badly for your business. John also talks about the challenges of managing a business in hard times, such as deciding to shut down parts of the operation to focus on large projects, as well as the benefits of incentive trips for employees. If you’re looking for advice on avoiding the death knell then only one HVAC, electrical, and plumbing Home Service Business growth podcast has the answers!00:00 Introduction to Owned and Operated00:27 Transforming PPC Despair into Success01:01 A Glimpse into the Hosts' Business Ventures01:19 Navigating Business Challenges and Growth03:25 Tackling Tough Questions: Lead Generation Strategies05:08 Surviving Business Hardships: Strategies and Insights13:05 The Importance of Preparing for the Worst21:04 Closing Thoughts: Resilience in BusinessSubscribe on YouTube for even more content!Send Us Mail!More Ways To Connect with O&O John's YouTube Channel Weekly Newsletter Leave a Review John Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer:Some links may include UTM parameters for tracking. Episodes may feature paid sponsors, but all opinions are our own. Always do your own research before making business decisions.

In this episode of Owned and Operated, hosts John Wilson and Jack Carr share insights from running a home service business specializing in residential plumbing, HVAC, and electric growth, in podcast form. This week, the two talk strategies for managing capacity and fulfillment to keep up with sales, with the importance of focusing on core services for optimization, and setting up efficient business models to drive growth. Don’t let May whiplash get you into a bottleneck!00:00 Welcome to Owned and Operated: A Home Service Business Deep Dive00:28 Exclusive Service Scalers Promo: Boost Your Business00:51 The Dream Team: John Wilson and HVAC Jack01:25 Navigating Business Challenges: From Whiplash to Winning Strategies04:38 The Power of Accountability and Training in Business Recovery09:19 Unlocking Hidden Revenue: The Impact of Optimizing Service Options17:35 Sustaining Success: Implementing New Compensation Structures18:07 From Disaster to Triumph: The Springboard Effect of a Challenging Month19:37 The Capacity Conundrum: Overselling and Its Implications20:00 Understanding Sales and Fulfillment Dynamics20:21 The Impact of Fulfillment Delays on Cash Flow21:00 Navigating Capacity Challenges in Residential Services22:00 Strategic Adjustments to Manage Backlogs22:16 The Perils of Overcommitting in Service Businesses22:59 Optimizing Operations by Focusing on Core Services26:09 Balancing Capacity and Demand in Busy Seasons26:58 Maximizing Revenue Through Operational Efficiency30:58 Preparing for Growth and Managing Expectations37:14 Reflections and Future PlansEpisode Host: 🎤John Wilson: @WilsonCompanies on TwitterJack Carr: @TheHVACJack on TwitterCassi Niekamp: @cassiniekamp on TwitterSpecial thanks to our sponsor: Service Scalers: 📈Looking to scale your home service business? Service Scalers is a digital marketing agency that drives success in PPC and LSA. Discover more growth strategies by visiting Service Scalers: https://www.servicescalers.com/Send Us Mail!More Ways To Connect with O&O John's YouTube Channel Weekly Newsletter Leave a Review John Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer:Some links may include UTM parameters for tracking. Episodes may feature paid sponsors, but all opinions are our own. Always do your own research before making business decisions.

Cassie Niekamp returns for round two! The owner of a fencing business in Columbus, she and Jack Carr discuss the unique challenges and opportunities in the fencing industry, especially in relation to the economy and market diversification. They’ll also look into business models, B2B marketing strategies, operational efficiencies, and the significance of customer service. What are the risks and rewards of government contracts, the utility of digital tools for improving sales processes, and the vital role of subcontractors in managing workloads? The Owned and Operated podcast has got your answers, so stick around for more information in the world of HVAC, electrical, plumbing, and fencing growth!00:00 Introduction to Owned and Operated00:26 Transforming PPC Despair into Success01:03 Deep Dive with Cassie Niekamp on Fencing Business Dynamics03:57 Exploring B2B Marketing Strategies and Challenges05:56 Navigating Business Growth and Operational Challenges16:33 Leveraging Technology for Efficiency in Sales20:13 Subcontracting Dynamics and Quality Control in Business22:58 Empowering Women in the Trades and Customer Communication25:35 Closing Remarks and Invitation to Breaking 5 Million Camp"Episode Host: 🎤John Wilson: @WilsonCompanies on TwitterJack Carr: @TheHVACJack on TwitterCassi Niekamp: @cassiniekamp on TwitterSpecial thanks to our sponsor: Service Scalers: 📈Looking to scale your home service business? Service Scalers is a digital marketing agency that drives success in PPC and LSA. Discover more growth strategies by visiting Service Scalers: https://www.servicescalers.com/Send Us Mail!More Ways To Connect with O&O John's YouTube Channel Weekly Newsletter Leave a Review John Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer:Some links may include UTM parameters for tracking. Episodes may feature paid sponsors, but all opinions are our own. Always do your own research before making business decisions.