Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast #173 - "We Booked 400 Calls a Week": How Avoca AI is Shaping Home Services
Feb 27, 2025
Tyson Chen, from Avoca AI, is transforming home service call centers with innovative AI solutions. He shares insights on the revolutionary impact of tools like 'Coach' and 'Responder', which enhance customer service and significantly boost booking rates. The discussion also delves into the hurdles of integrating AI into traditional call centers, balancing automation with the human touch. Plus, Tyson highlights the competitive advantages AI adoption offers, empowering businesses to drive more calls and improve overall efficiency.
AI Snips
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Transcript
Episode notes
Doubling Booking Rate
- Avoca helped a large Tennessee company double their booking rate in one week, going from 43% to the low 90s.
- This success led to the company needing to hire more technicians to handle increased demand.
AI Iteration
- Avoca's AI has improved significantly, similar to autonomous vehicle development, through constant iteration and correction.
- This allows it to handle not just after-hours calls, but a large portion of daytime call volume for even large companies.
Outbound AI Calling
- Avoca now offers outbound calling for happy calls, routine maintenance reminders, and promotions.
- Ensure you have written consent and announce it's an AI agent to comply with TCPA regulations.