#173 - "We Booked 400 Calls a Week": How Avoca AI is Shaping Home Services
Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast
Navigating AI in Call Centers
This chapter explores the challenges traditional call centers encounter when integrating AI technology into their operations. It discusses the balance between maintaining a human touch and leveraging AI for better customer service, alongside the competitive advantages that early technology adopters can achieve. The chapter highlights specific case studies, including the onboarding process of a new system called Avoca, and its potential benefits for enhancing operational efficiency and increasing booking rates.
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