#173 - "We Booked 400 Calls a Week": How Avoca AI is Shaping Home Services
Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast
Adoption of AI in Call Centers: Trends and Insights
This chapter examines the contrasting adoption rates of AI technology in call centers, focusing on hybrid versus fully automated systems. It discusses how larger companies favor hybrid models for efficiency, while smaller firms are more open to full AI integration, balancing booking rates against the advantages of automation.
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