Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast
John Wilson
The Owned and Operated electrical, HVAC, and plumbing business growth podcast is hosted by John Wilson and Jack Carr. These two Home Service Business owners bring you weekly podcasts and daily content with multiple perspectives, actionable advice, and info on an ever-changing industry revolving around advertising, lead generation, and more. Join us every Tuesday for topical conversations that unlock the potential for your business growth. Covering topics from top-tier talent recruitment to mastering marketing strategies and scaling your home service business, the podcast aims to be your guide on the path to entrepreneurial success.For more information, visit www.ownedandoperated.com.
Episodes
Mentioned books
Aug 17, 2025 • 2min
Double Your Profit Day #17 The SMART Way to Say Goodbye to Stressful Clients!
In today's discussion, the importance of firing bad clients takes center stage. Listeners learn to identify red flags that signal a troublesome relationship. Strategies for offboarding clients without drama are shared, emphasizing a systematic and emotionless approach. Protecting team morale is highlighted as a priority over keeping every customer. A surprising perk? Referring difficult clients to others can lighten the load and create space for more profitable partnerships.
7 snips
Aug 16, 2025 • 3min
Double Your Profit Day #16 How to Build a Culture of Accountability (That Actually Works)
Discover the secret to building a culture of accountability in your business. Learn how setting clear expectations and measurable goals can transform your team's performance. Explore the importance of assigning KPIs to every role and creating effective scorecards. Find out how to run emotion-free weekly reviews that focus on solutions. Plus, gain coaching tactics to support struggling team members and foster a sense of ownership that empowers your team to solve problems proactively.
10 snips
Aug 16, 2025 • 3min
Double Your Profit Day #15 How to Raise Standards & Boost Performance
Discover how setting high standards can dramatically elevate team performance. Learn why performance often defaults to the lowest standard tolerated and how clear expectations can combat this issue. Explore the significance of documented standards and scorecards in reinforcing company culture. Hear about the tough but necessary choice of letting go a top performer who didn’t align with the behavioral expectations. This insightful discussion offers a roadmap for creating a thriving workplace environment.
5 snips
Aug 14, 2025 • 2min
Double Your Profit Day #14 Why Waiting For Monthly Reports Is Hurting Your Business
Discover how waiting for monthly financial reports can seriously hurt your business. Learn why making your profit and loss statements a daily habit is crucial for real-time decision-making. Explore the key metrics to track daily, like revenue and gross profit, and understand how knowing your break-even day can enhance your strategies. Uncover the hidden costs of delayed reporting and find out how to work with your accountant for timely insights. This is a game-changer for boosting profits!
Aug 14, 2025 • 1h 19min
#233 How They Make $7M+ a Year From Their Plumbing Company
Laura and Brian Beltz, co-founders of a thriving plumbing, electrical, and HVAC business, share their journey from a one-truck startup in rural Ohio to a 49-person operation. They discuss the unique challenges of running a business in a smaller market, strategies for effective community engagement, and the importance of adaptability in training employees. The couple highlights how established systems helped overcome doubts and drive growth, while also navigating leadership challenges and the impact of technology on their business expansion.
4 snips
Aug 13, 2025 • 1min
Double Your Profit Day #13 How To Get More Done With Fewer Meetings!
Cutting down on unnecessary meetings can significantly boost productivity and profit. Discover how excessive meetings drain resources and payroll costs. Learn the difference between high-priority meetings and casual ones. Find out how to replace meetings with quick updates that keep everyone focused on high-impact tasks. This fresh approach not only saves time but also emphasizes efficiency in your team!
5 snips
Aug 12, 2025 • 3min
Double Your Profit Day #12 The How to Raise Your Prices Without Losing Customers
Discover how to strategically raise your prices without alienating customers. Learn the importance of pricing based on demand and the pitfalls of underpricing. Explore how scarcity can serve as a powerful tool for maximizing profitability, and why you might be missing out on revenue by discounting too much. Hear real-world examples that illustrate effective pricing strategies, and get tips on training your team to maintain margin integrity. Transform your pricing approach and unlock your business's potential!
4 snips
Aug 12, 2025 • 50min
#232 Buying $200,000 in Leads - Is It Worth It?
Sam Preston, CEO of Service Scalers, delves into the intricacies of lead generation for home service businesses. He challenges the obsession with organic leads, suggesting that purchasing leads can be more effective. The conversation tackles how to allocate marketing budgets effectively, especially when investing up to $200K. Strategies for optimizing PPC campaigns and harnessing Local Service Ads are highlighted, alongside the importance of smart staffing solutions to enhance business efficiency. Expect actionable insights to supercharge your growth!
12 snips
Aug 11, 2025 • 3min
Double Your Profit Day #11 The Secret to Maximizing Profit (and Minimizing Stress)
In this installment, the spotlight is on optimizing scheduling to skyrocket profits and alleviate stress. Discover why small jobs shouldn't block bigger ones and learn to prioritize based on urgency rather than mere availability. A clear, profit-focused dispatch system can transform efficiency. Explore real-world examples of poor dispatch costing you big, and understand the value of pairing the right technician with the right job. This is a tactical guide for transforming your dispatch processes and maximizing your business potential.
11 snips
Aug 10, 2025 • 2min
Double Your Profit Day #10 Want Explosive Growth? Link Pay to Performance
Discover how tying compensation to performance can supercharge your sales team. Learn why commission structures are vital for motivation and results. Unpack the powerful idea that incentives shape outcomes, and explore how poor compensation can demoralize your team. Hear a relatable story about a friend's lack of motivation and its impact, and get actionable tips for designing compensation plans that drive success. It's a wake-up call for any business owner looking to boost profits and foster a winning culture!
