Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast Double Your Profit Day #11 The Secret to Maximizing Profit (and Minimizing Stress)
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Aug 11, 2025 In this installment, the spotlight is on optimizing scheduling to skyrocket profits and alleviate stress. Discover why small jobs shouldn't block bigger ones and learn to prioritize based on urgency rather than mere availability. A clear, profit-focused dispatch system can transform efficiency. Explore real-world examples of poor dispatch costing you big, and understand the value of pairing the right technician with the right job. This is a tactical guide for transforming your dispatch processes and maximizing your business potential.
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High-Value Call Versus Low-Ticket Work
- John Wilson recalls scheduling a water-heater call days out while prioritizing $100 faucet repairs.
- That mistake lost urgent, high-margin opportunities for the company.
Use P1–P4 Priority Tags
- Build a P1–P4 priority system and tag P1s red on the board to flag urgency immediately.
- Pull P1s into today and reschedule low-urgency jobs to maximize daily opportunity.
Reschedule Low-Value Jobs Boldly
- Reschedule low-urgency work to free slots for high-opportunity calls and serve urgent customers faster.
- Accept losing some low-ticket jobs if it unlocks higher-margin revenue for the day.