Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast Double Your Profit Day #17 The SMART Way to Say Goodbye to Stressful Clients!
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Aug 17, 2025 In today's discussion, the importance of firing bad clients takes center stage. Listeners learn to identify red flags that signal a troublesome relationship. Strategies for offboarding clients without drama are shared, emphasizing a systematic and emotionless approach. Protecting team morale is highlighted as a priority over keeping every customer. A surprising perk? Referring difficult clients to others can lighten the load and create space for more profitable partnerships.
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Not All Fit Customers Are Worthkeeping
- Not every customer who fits your target is worth servicing because they can drain resources and morale.
- Recognize that poor-fit clients can undermine profitability even if they match your scope.
Protect Team Over Retaining Every Client
- Protecting your team is essential because skilled technicians are harder to replace than customers.
- Prioritize employee time and emotional well-being over keeping every client.
Create An SOP To Offboard Bad Clients
- Make firing bad clients an emotionless, documented SOP with exact wording and communication channel.
- Use email templates, CRM flags, and checklists to protect against legal risk and accidental reengagement.