Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast

Double Your Profit Day #16 How to Build a Culture of Accountability (That Actually Works)

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Aug 16, 2025

Discover the secret to building a culture of accountability in your business. Learn how setting clear expectations and measurable goals can transform your team's performance. Explore the importance of assigning KPIs to every role and creating effective scorecards. Find out how to run emotion-free weekly reviews that focus on solutions. Plus, gain coaching tactics to support struggling team members and foster a sense of ownership that empowers your team to solve problems proactively.

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INSIGHT

Measurement Is The Performance Engine

Measurement drives performance: "what gets measured gets done."
Assigning numbers to roles reveals who is excelling and who needs help.

ADVICE

Give Every Role A Single Clear KPI

Assign a clear KPI to every role, even simple counts like calls, jobs, or sales.
Make KPIs easy to access so anyone can know their performance in under 10 seconds.

ADVICE

Use Scorecards And Weekly Reviews

Track those KPIs with simple scorecards so data is visible and actionable.
Run weekly scorecard reviews to spot trends like ticket, total performance, jobs, and closing rate.

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Welcome to Day 16 of the Double Your Profit Series — the go-to series for contractors, home service owners, and small business entrepreneurs.
Today, we’re diving into one of the most powerful performance drivers in your business: Creating a Culture of Accountability.

🧠 Accountability means doing what you say you’re going to do — and it starts with setting crystal-clear expectations, assigning measurable goals, and holding regular check-ins to make sure you’re on track.

💡 What You’ll Learn in This Episode:

Why “what gets measured gets done” is the foundation of accountability
How to assign KPIs to every role in your company (and why it matters)
The secret to simple, effective scorecards that keep everyone on track
How to run weekly reviews that are emotion-free and solution-focused
Coaching tactics to help struggling team members turn things around
How to build ownership so your team solves problems before you need to step in

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⚙️ Accountability isn’t about blame — it’s about clarity, measurement, and ownership. When every role has a number, and every number is tracked, your business will run smoother, grow faster, and perform better.

🔥 Think of this episode as your playbook for making accountability part of your company DNA.

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John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC

📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.