Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast

In this episode of 'Owned and Operated,' host Jack Carr interviews Wyatt Smith from Upsmith to discuss employee retention and the psychology of incentives for skilled workforces. Wyatt shares a look into UpSmith’s mission to gamify the skilled trades industry using software that provides immediate feedback and recognition to technicians while bolstering your employee retention strategy, and how this approach boosts performance and revenue. Wyatt also breaks down the significance of timely rewards and Upsmith's future roadmap.Thanks to Our Sponsor Supply House Need parts fast? Supply House Dot Com is fast, reliable, offers easy returns, and has a huge inventory of parts and supplies so that you're waiting less. Take a look at their TradeMaster program and start getting perks now!Episode Hosts: 🎤John Wilson: @WilsonCompanies on TwitterJack Carr: @TheHVACJack on TwitterEpisode Guest:Wyatt Smith: On LinkedIn | @wyatt_h_smith on TwitterLearn More About UpsmithHead over to the Owned and Operated Facebook GroupSend Us Mail!More Ways To Connect with O&O John's YouTube Channel Weekly Newsletter Leave a Review John Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer:Some links may include UTM parameters for tracking. Episodes may feature paid sponsors, but all opinions are our own. Always do your own research before making business decisions.

Danny Peavey, founder of Home Service Engine, delves into the complexities of KPIs and data management in the home services sector. He stresses the importance of actionable insights and shares personal experiences that illustrate the value of site visits. The discussion highlights the overwhelming data landscape, the significance of tracking performance indicators, and the integration of AI tools for improving efficiency. Peavey also emphasizes collaboration among HVAC peers to achieve cost savings and the necessity for companies to adapt to rapid tech advancements.

Chad Peterman, President and CEO of Peterman Brothers—a booming $120M home service business—shares insights on scaling and operational excellence. He discusses the power of centralized operations for expansion and the significance of strategic licensing for multi-state growth. The conversation dives into the balance between acquisitions and greenfield developments, emphasizing cultural integration and technology in customer service. Chad reveals how podcasting has evolved as a tool for leadership and employee engagement, enhancing company culture across locations.

Owned and Operated continues its new LEGENDS series, focusing on the stories of the home service industry’s most successful entrepreneurs. John Wilson is joined by special guest Matt Ballard of Sunrise Mechanical, a $55M HVAC and plumbing company that works in small residential, commercial, and new construction. Matt discusses the balance between working in the two worlds of new construction and residential home services and how it led to being in over 6,000 homes in one year while also spending big dollars on equipment on the construction side. The two also discuss Matt’s plans for future vertical expansions and his formula for making the plumbing side of things explode.Service Scalers can help figure out your PPC, SEO, and even LSA. Right now they’re running a special $99 digital marketing audit where they’ll take a look under the hood of your marketing, tell you what’s working, and where you can optimize. Schedule today!https://www.servicescalers.com/auditEpisode Hosts: 🎤John Wilson: https://x.com/WilsonCompaniesJack Carr: https://x.com/thehvacjackEpisode Guest:Matt Ballard: https://x.com/mballard83Sunrise Mechanical: (https://www.sunrisehvac.comSpecial Thanks to Avoca AI Coaching and TrainingLooking to train your call center and technicians back on their calls? Get better performance today with the power of Avoca AI, as your staff learns their pain points and improves end-to-end. We have a special promo code available if you schedule now: ‘OWNED’.Click here to schedule your demo today.https://calendly.com/d/cp54-9jr-nht/avoca-ai-demo?month=2024-06Send Us Mail!More Ways To Connect with O&O John's YouTube Channel Weekly Newsletter Leave a Review John Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer:Some links may include UTM parameters for tracking. Episodes may feature paid sponsors, but all opinions are our own. Always do your own research before making business decisions.

Tommy Mello, founder and CEO of A1 Garage, oversees a booming home service business across 20 states. He shares insights on cultivating a strong company culture and leveraging partnerships for monumental growth. The importance of networking in the industry is a central theme, alongside his recent book, 'Elevate,' which focuses on employee development. Mello discusses strategies for enhancing customer loyalty and the role of marketing technology, while promoting his upcoming Freedom 2024 event aimed at fostering collaboration within the sector.

Are you focused on business leads in your home service company when the seasons change? This week, Jack and John talk about weak months during peak HVAC season, big victories coming from major talent hires, and the power of specialty equipment paying for itself almost immediately. However, the big topic of conversation covers home service business leads, generating those leads when times get quiet, and the various avenues an owner has available to source customers.Episode Hosts: 🎤John Wilson: @WilsonCompanies on TwitterJack Carr: @TheHVACJack on TwitterSend Us Mail!More Ways To Connect with O&O John's YouTube Channel Weekly Newsletter Leave a Review John Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer:Some links may include UTM parameters for tracking. Episodes may feature paid sponsors, but all opinions are our own. Always do your own research before making business decisions.

Even vacation can’t stop John from talking about the new, heavy equipment for his drainage excavation business doubling as a marketing strategy! He and Jack talk about the nature of working in HVAC, drains, and excavation, why pipelining is great, and just how much a machine for drain cleaning can cost a business–and how much it makes back when you start to tie upsells into your sales practices. Do you know the difference between the excavation and pipelining business? Find out.Episode Hosts: 🎤John Wilson: @WilsonCompanies on TwitterJack Carr: @TheHVACJack on TwitterThanks to Our Sponsor Supply House Need parts fast? Supply House Dot Com is fast, reliable, offers easy returns, and has a huge inventory of parts and supplies so that you're waiting less. Take a look at their TradeMaster program and start getting perks now!Send Us Mail!More Ways To Connect with O&O John's YouTube Channel Weekly Newsletter Leave a Review John Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer:Some links may include UTM parameters for tracking. Episodes may feature paid sponsors, but all opinions are our own. Always do your own research before making business decisions.

John, CEO of Wilson Companies, shares insights on crafting effective organizational structures for home service businesses. He and Jack discuss navigating HVAC's peak season challenges, emphasizing strategic planning and delegation. The conversation highlights the importance of specialized roles within HVAC teams and the impact of market dynamics on hiring. John opens up about moving from a trade-based to a discipline-focused model, aiming for efficiency and regional growth. Tune in for valuable strategies to thrive in the competitive HVAC landscape!

Join this episode as Jack and John tackle the challenges of managing HVAC growth during record-breaking sales in the summer heatwave. They discuss scaling up revenue, infrastructure, and the importance of centralizing operations. Learn about their experiences with business expansion and facility upgrades to enhance growth and quality of hires.

This podcast covers strategies for increasing revenue per plumber and HVAC technician, tracking KPIs, hiring team leads, and implementing incentive-based compensation plans. It also discusses rebranding after acquisitions and successful business models like new construction.