Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast

Exploring growth strategies in the home service sector, this discussion highlights the critical role of partner trust. It contrasts minority versus majority ownership, emphasizing co-investment as a valuable alternative to private equity. Real-world examples illustrate financial risks, like personal guarantees and the loss of control. The conversation dives into the complexities of partnerships and the importance of legal scrutiny in contracts, shedding light on how the right alliances can drive substantial business improvements and operational successes.

Discover how strategic partnerships can lead to massive financial growth, with revenue boosts of up to three million dollars! Explore transformative business strategies that enhance productivity and staff satisfaction. Learn about the vital role of price control in optimizing profits and the innovative sales tactics that minimize distractions for better efficiency. Tune in to hear about the shifts in operational practices that drive financial success and the critical stages of business growth from hustle to expansion.

Sebastian Jimenez, an expert in AI and founder of Rilla, shares how AI is revolutionizing the home improvement industry. He discusses the benefits of Rilla's virtual ride-along software for enhancing sales and training. Listeners learn about analyzing sales conversations to boost team performance and identifying ideal customers. Sebastian emphasizes the importance of adapting communication speed for better sales outcomes and explores the growing role of technology in maintaining competitiveness in the trades.

Discover the secrets of strategic pricing and why gross profit surpasses gross margin in importance. John and Jack share their experience with 46% year-over-year growth, highlighting effective marketing partnerships. Learn how handling discounts and boosting inside sales can drive revenue. They tackle common pricing challenges in plumbing and emphasize the need for aligned team perceptions. With insights on operational efficiency, commission structures, and staying ahead of AI trends, this conversation is packed with actionable advice for thriving in the service industry.

A live Q&A dives into crucial topics for home service business owners. Discover strategies for competitive compensation and impactful training programs. Learn how AI can elevate call center efficiency. Explore ways to manage seasoned teams and create scalable HVAC models. Attract top talent through strong benefits and simplify processes for growth. Hear about impressive year-over-year growth milestones and the role of effective partnerships in achieving success.

Ismael Valdez, founder of Nexgen, dives into his remarkable journey from starting in the trades at 18 to scaling his HVAC company to $110 million in just four years. He shares essential strategies for growth, including innovative compensation models and the crucial role of a strong sales team. Ismael also discusses the shift to digital lead generation and the importance of engaging content in customer retention. Balancing personal life with rapid growth is a key theme, offering insights for aspiring entrepreneurs aiming for success without sacrificing well-being.

Nathan Lenahan, co-owner of Bart's Heating and Air, shares how he scaled his HVAC business from $1 million to over $10 million through strategic acquisitions. He dives into the complexities of merging cultures, brand management, and the importance of effective communication during transitions. Nathan discusses the challenges of retaining staff, rethinking compensation structures, and maintaining company values. He also highlights the shift from acquisition-led growth towards organic expansion, providing insights that are crucial for navigating the home service industry.

In this discussion, Luke Weiden, the General Manager at Deljo Heating and Cooling, shares his expertise in cost management and sustainable strategies for home service businesses. He emphasizes the importance of profitability for sustainability and effective expense management. Luke highlights how leadership development and optimizing field efficiency can drive growth. The conversation also covers enhancing operational efficiencies through technology and the critical balance of maintaining high service quality while managing costs.

In this engaging conversation, Chris Bache, CEO of Hatch, shares his expertise on integrating AI into customer service for home service businesses. He discusses how Hatch has evolved from a small startup to a market leader, helping over 2000 businesses improve their engagement. The importance of quick follow-ups, personalized messaging, and compliance in automated communications is explored. Chris also highlights success stories and offers insights into leveraging AI for sustained business growth, showcasing its role in enhancing both customer interaction and operational efficiency.

Justin Deese, a partner at Leap Partners and former plumbing business owner, shares invaluable insights on selling home service businesses. He emphasizes understanding financial performance and maintaining company culture during acquisitions. The discussion highlights the significance of a collaborative approach for former owners transitioning into shareholder roles. Strategies for successful growth in recession-resistant industries, as well as leveraging AI for efficiency, are explored, offering practical advice for current and aspiring business owners.