
This New Way Trust Is a Four-Layer Cake: Why We Can’t Avoid Uncomfortable Conversations (with Liane Davey, Author)
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Apr 27, 2023 Avoiding tough conversations can pile up “conflict debt” and leave teams tangled in misalignment. Liane Davey explores trust’s four layers, practical ways to address friction before it erupts, and how managers can navigate competing ideas of fairness. The conversation also tackles cross-team alignment, office returns, and choosing which battles are worth having.
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Transcript
Episode notes
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Introduction
00:00 • 4min
Leanne Davey on the Super Manager's Podcast
03:52 • 2min
The Platinum Rule and Conflict Debt
06:20 • 3min
How to Deal With Conflict in the Moment
09:09 • 2min
The Importance of Journaling
11:09 • 3min
The Importance of Priority in Conflict Debt
14:20 • 3min
The Importance of Conflict Resolution
16:59 • 3min
How to Be a Better Teamwork Doctor
20:25 • 3min
How to Get Your Cross-Functional Teams All Aligned
23:16 • 3min
How to Build Trust in Your Teams
26:33 • 2min
How to Build Trust With Salespeople
28:36 • 2min
How to Promote Reliability in Your Meetings
30:10 • 2min
The Curse of Knowledge
32:32 • 4min
The Importance of Being Fair
36:46 • 3min
The Importance of Control in the Workplace
40:06 • 5min
How to Create a Different Relationship
45:08 • 3min
