Trust Is a Four-Layer Cake: Why We Can’t Avoid Uncomfortable Conversations (with Liane Davey, Author)
This New Way
How to Promote Reliability in Your Meetings
People become more reliable if they are clear on what's expected of them. Ask questions that force the people to process what you told them to actually work with the information. You will get much better alignment. People will be much clearer on the expectations and therefore less likely to let you down.
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