Trust Is a Four-Layer Cake: Why We Can’t Avoid Uncomfortable Conversations (with Liane Davey, Author)
This New Way
The Platinum Rule and Conflict Debt
"I do not like conflict. It makes my palm sweat and my stomach churn," she says. "So it's not a good position from which to be having hard conversations" The Golden Rule is present in each of the major religions of the world, but we're pretty self-centered, he says. He also coined the term 'conflict debt' for avoiding uncomfortable conversation that's necessary.
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