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Trust Is a Four-Layer Cake: Why We Can’t Avoid Uncomfortable Conversations (with Liane Davey, Author)
Supermanagers
The Importance of Conflict Resolution
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If you as a manager don't make those calls, you abdicate them to people who probably have less context to make the decision that you would support. So what I want every manager doing is asking about the single most important priority. If they can't answer, I want you to answer it for them,. But I really, really, really want you to not leave until you've put as much attention on what you don't want them paying attention to. That's my magic wand moment.
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