The method is called social friction. You pair people up, ideally from different teams, and you say, what's something that you've recently solved? Everybody comes up with that, and then you explain it to the other person. The jump in actual measurable revenue that came after this lasted for the entire length of the study nine months was absolutely profound.
https://fellow.app/supermanagers/liane-davey-trust-is-a-four-layer-cake-why-we-cant-avoid-uncomfortable-conversations/
Team misalignment can often disguise itself as trust and dynamic issues. So how can managers and leaders ensure their teams are aligned and trust one another?
In episode #146, Liane explains the conflict debt that occurs when we avoid necessary, uncomfortable conversations. Liane Davey is the author of the book “The Good Fight” and is known as the “teamwork doctor” and has over 25 years of experience working with hundreds of team to help them achieve high performance.
Liane shares how she approaches dysfunctional teams, why trust is a four-layer cake, and why there is no such thing as being fair as a manager.
Tune in to hear all about Liane’s leadership journey and the lessons learned along the way!
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TIME-STAMPED SHOW NOTES:
[4:19] Conflict debt
[17:55] One-on-one meetings
[21:25] Dysfunctional teams
[26:34] Trust building
[37:03] Being fair as a manager
[40:09] Returning to office
[46:05] What is worth fighting for?
RESOURCES MENTIONED IN THIS EPISODE: