Transformation Ground Control: Digital Transformation, ERP Implementation, Change Management, and Digital Strategy Southwest Airlines IT Meltdown Aftermath, Lessons from 100,000 ERP Case Studies, Digital Transformation Overview
May 8, 2024
Darian Chwialkowski from Third Stage Consulting shares insights into the aftermath of the Southwest Airlines IT meltdown, emphasizing critical lessons learned. Professor Hans Mulder discusses findings from over 100,000 ERP case studies, highlighting factors that can predict project success. Jordan Tennenbaum and Mark Simon from Celigo provide a comprehensive overview of digital transformation, discussing AI's growing role and the importance of a human-centric approach in successful ERP implementations. Discover how cultural influences affect project outcomes and the significance of effective vendor partnerships.
AI Snips
Chapters
Transcript
Episode notes
Predicting Success in Digital Transformations
- Focus on achieving success by doing the opposite of common failure practices.
- Implement the five key success factors correctly for increased success odds.
CPQ's Role in Order Entry
- CPQ (Configure Price Quote) acts as an enhanced order entry system for complex products.
- It uses rules to guide sales reps, minimizing downstream errors and reducing training needs.
ChatGPT's Role in AI's Popularity
- AI has been used behind the scenes for years, powering features in Amazon and Facebook recommendations, not just Chat GPT.
- Chat GPT's primary contribution is making AI more accessible to the average consumer.