7min chapter

Transformation Ground Control: Digital Transformation, ERP Implementation, Change Management, and Digital Strategy cover image

Southwest Airlines IT Meltdown Aftermath, Lessons from 100,000 ERP Case Studies, Digital Transformation Overview

Transformation Ground Control: Digital Transformation, ERP Implementation, Change Management, and Digital Strategy

CHAPTER

Navigating Digital Disruptions

This chapter explores the implications of AI accessibility, particularly through ChatGPT, and previews key topics such as the Southwest Airlines IT crisis and lessons from ERP case studies. It emphasizes the critical need for digital transformation and modernization of systems, highlighting operational challenges and strategies for organizations.

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