Southwest Airlines IT Meltdown Aftermath, Lessons from 100,000 ERP Case Studies, Digital Transformation Overview
Transformation Ground Control: Digital Transformation, ERP Implementation, Change Management, and Digital Strategy
The Human Element of ERP Success
This chapter explores the importance of human factors in the successful implementation of ERP systems, highlighting the necessity of skilled personnel, strong sponsorship, and a supportive organizational culture. It emphasizes that emotional intelligence and collaboration are key drivers of success in digital transformation, surpassing the reliance on technological capabilities alone.
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