Southwest Airlines IT Meltdown Aftermath, Lessons from 100,000 ERP Case Studies, Digital Transformation Overview
Transformation Ground Control: Digital Transformation, ERP Implementation, Change Management, and Digital Strategy
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The Human Element of ERP Success
This chapter explores the importance of human factors in the successful implementation of ERP systems, highlighting the necessity of skilled personnel, strong sponsorship, and a supportive organizational culture. It emphasizes that emotional intelligence and collaboration are key drivers of success in digital transformation, surpassing the reliance on technological capabilities alone.
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