7min chapter

Transformation Ground Control: Digital Transformation, ERP Implementation, Change Management, and Digital Strategy cover image

Southwest Airlines IT Meltdown Aftermath, Lessons from 100,000 ERP Case Studies, Digital Transformation Overview

Transformation Ground Control: Digital Transformation, ERP Implementation, Change Management, and Digital Strategy

CHAPTER

Navigating User Adoption and Digital Transformation

This chapter explores the qualitative aspects of user adoption, focusing on user satisfaction and the importance of a flow-like approach in ERP projects. It emphasizes the need for effective communication, strong leadership, and understanding team dynamics to enhance the success of digital transformations.

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