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Southwest Airlines IT Meltdown Aftermath, Lessons from 100,000 ERP Case Studies, Digital Transformation Overview

Transformation Ground Control: Digital Transformation, ERP Implementation, Change Management, and Digital Strategy

CHAPTER

Intro

This chapter analyzes the repercussions of the IT failure at Southwest Airlines, highlighting the insights gained from over 100,000 ERP case studies. It aims to provide listeners with practical guidance for their own digital transformation initiatives.

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