Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28
Introduction
00:00 • 2min
Marketing Book Podcast - Myths of Branding
01:33 • 2min
McLaren Technical Center
03:31 • 2min
Branding - The New Wealth of Nations
05:12 • 3min
Brand Value Is So Important to Businesses
07:45 • 2min
The Myths of Brands
10:04 • 2min
What Drives Me Nuts?
11:39 • 3min
Branding Is Not Rocket Science
14:31 • 2min
Branding Is Just About the Logo and Advertising
16:36 • 5min
Branded Experience - It's Not Customer Service
21:53 • 2min
How to Make TV Advertising Work for You
23:38 • 2min
Brand and Customer Censorship Are Intertwined
25:19 • 2min
Brands Are Owned by the Marketing Department
27:05 • 3min
The Brand Is Not Just a Marketing Department's Responsibility
30:21 • 2min
Virgin Trains - A Great Example of Customer Recovery
32:17 • 2min
Brand Management - Is Your Brand the Sum of Everything You Do?
34:38 • 2min
The Customer Experience Is the Key to Building a Successful Brand
36:49 • 5min
Brands Are Just About What Happens on the Outside
42:11 • 3min
Brand and Culture Are Two Sides of the Same Coin
45:34 • 2min
The Amazon Effect Is Driving Change Inside Businesses
47:35 • 2min
Amazon Isn't Focused on the Customer
49:11 • 2min
How to Create a Great Brand Experience for Customers
51:37 • 2min
How to Sharpen Your Instinct for What a Customer Wants
53:09 • 2min
What's Most Important to You?
55:24 • 2min
What Books Have Most Inspired Your Career?
57:06 • 2min
We Me Them It - How to Write Powerfully
59:32 • 3min
Service Profit Chain - How Leading Companies Link Profit and Growth to Customer Satisfaction
01:02:20 • 2min
Marketing Book Podcast
01:04:27 • 3min