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427 Myths of Branding by Andy Millgan

The Marketing Book Podcast

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The Customer Experience Is the Key to Building a Successful Brand

In today's world, building successful brands of any shape or size is intimately connected to the orchestration of the customer experience. What you think and feel about a brand is really the sum of all the individual experiences you have had with that particular brand. The problem with the way organizations organize themselves is they have a habit of siloization. And therefore, who ultimately is in charge of all those departments? The CEO.

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