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427 Myths of Branding by Andy Millgan

The Marketing Book Podcast

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Amazon Isn't Focused on the Customer

A lot of companies will say, yeah, but our competitors aren't doing that. Well, your competitors might suck. The fact is they are getting this kind of service from Amazon and they don't understand why you can't do it. It's hard to organize around a customer. And so even a company like Amazon was struggling to keep it focused on the customer.

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