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427 Myths of Branding by Andy Millgan

The Marketing Book Podcast

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The Brand Is Not Just a Marketing Department's Responsibility

The economic impact of a customer not liking you is not just that they won't buy from you again. It's they'll prevent lots of other people trying you because they will tell in the old days, you say maybe like a dozen, you tell 20 neighbors. That's why we say the brand is not just a marketing department's responsibility. You know, it starts at the very top of the organization and you have to think very carefully that chain of experiences that are going to affect the impression of your brand.

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