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427 Myths of Branding by Andy Millgan

The Marketing Book Podcast

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Service Profit Chain - How Leading Companies Link Profit and Growth to Customer Satisfaction

A colleague and friend of mine, Louisa Clark and David Keene have written a book called Catalyst. It's all about how to rapidly turn contacts into contracts. And they do some great case studies, particularly Southwest Airlines. There's a fantastic case study in there that just shows that real link between great culture, great customer loyalty.

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