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427 Myths of Branding by Andy Millgan

The Marketing Book Podcast

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What's Most Important to You?

Some of the best business ideas I've ever had or particularly for clients just come from ethnographic research. It's actually very true that in every room in which a decision is being made at Amazon, there is a chair kept empty. For the customer, it derives from a psychotherapy process called Gestalt Theory. You put all your issues on that chair. That chair becomes a Gestalt,. And in this case, it's the customer.

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