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427 Myths of Branding by Andy Millgan

The Marketing Book Podcast

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Brand Management - Is Your Brand the Sum of Everything You Do?

A great brand owner never says it's out of my hands. It's not my problem. You can't control everything, but they try to influence it. If your customer owns your brand, then the CEO is now in charge of managing it. Branding has nothing to do with the customer experience. And under the subhead where it says, a brand is what a brand does, you dig it. Whoa, you've got some work there. There's a lot of education that you should do.

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