Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8 9 10
Introduction
00:00 • 4min
Is There a Difference Between Product and Service Design?
04:12 • 4min
Is Product Better Than Service?
08:24 • 5min
Product Service Ecosystems, Right?
12:59 • 2min
Creating a Coherent Service Experience
15:24 • 4min
Is There a Difference Between Product and Service Design?
19:10 • 2min
Blue Printing
21:20 • 4min
What's the Hero Journey Through It?
25:15 • 2min
Getting the Services Coordinated Is Really, Really Important
27:03 • 2min
On and Off Ramps - Is That the Shift You're Trying to Get People to Make?
29:12 • 4min