The Product Experience

Brigitte West, Director of Product at Dr.Doctor, leads product management in the health tech sector and advises startups. She dives into the complexities of developing healthcare technology, from navigating regulatory hurdles to clinching clinician integration. The discussion emphasizes balancing safety with speed in product development and highlights the importance of patient feedback. Brigitte also explores the role of AI in improving healthcare delivery while ensuring ethical considerations are at the forefront.

Dee Miller, Director of Product Strategy and Insights for Product Equity at Adobe, shares her insights on the evolving landscape of inclusive design. She discusses moving beyond mere compliance to create emotionally accessible products that genuinely resonate with users. Miller emphasizes the importance of diverse representation in design teams and the need for integrating accessibility from the start. The conversation highlights the broader impact of accessibility on global workplaces and the significant role of champions in driving inclusive practices across all phases of product development.

In this discussion, Faith Forster, Chief Product Officer at Legl, shares her expertise in leading product teams in the payments and compliance sector. She emphasizes prioritizing customer value over speed and explores how AI can enhance efficiency in product development. Faith discusses the importance of understanding P&L management, connecting product features with revenue, and fostering collaboration across teams. She also highlights the necessity of accountability and celebrating team successes to boost motivation, especially in startup environments.

In this discussion, Moshe Mikanovsky, a product coach and educator, shares his journey from engineering to product management, emphasizing the importance of understanding the role deeply. He tackles the challenges of selecting the right tools for your team, underlining a structured approach that considers user needs and the organizational landscape. The conversation also highlights the evolving nature of product management tools, the role of AI, and how to align tools with team capabilities while measuring ROI effectively.

Jen Swanson, CEO of Tuckpoint Advisory Group, specializes in helping organizations adopt product-led operating models. In this conversation, she unveils why many transformations fail, emphasizing the need for intentionality and genuine leadership involvement. Swanson warns against 'transformation theater' and stresses the necessity of honest self-assessment. She also highlights the importance of creating a psychologically safe environment for team members to learn and adapt, ensuring that transformation is a sustainable journey rather than a temporary fix.

Oji Udezue and Ezinne Udezue, product management experts and co-authors of 'Building Rocketships,' share insights on navigating the evolving tech landscape. They discuss how AI is transforming collaboration without replacing product managers. The duo emphasizes the necessity of ambition, clarity, and disciplined execution in building world-class products. They also highlight the shift from writing specs to orchestrating systems for better customer outcomes, and the importance of mastering the entire product development arc.

Join Todd Green, the President of King, best known for Candy Crush, as he shares fascinating insights into crafting successful games. He emphasizes that true fun is about feelings, not just metrics, and discusses how understanding player motivations is vital. Todd reveals the importance of managing legacy products and the ethical responsibility to prioritize player well-being. He also highlights the challenge of recruiting talent in gaming and stresses the critical role of developing great managers to sustain company culture.

Jody Bailey, CPTO at Stack Overflow, shares her insights on navigating AI's influence in developer resources. She discusses how large language models are reshaping search and the importance of maintaining trust and quality in community contributions. The conversation covers ethical data usage, the need for proper attribution, and how AI is creating new demands in engineering skills. Jody emphasizes that community engagement remains vital, even as Stack Overflow adapts to an AI-driven landscape and explores innovative revenue models.

Paul Adams, CPO of Intercom and a veteran of the tech world, discusses the company's groundbreaking shift in response to AI's rapid evolution. He reveals how they abandoned traditional roadmaps just days after the launch of ChatGPT, moving to an outcome-based pricing model that charges per resolution instead of per user. Adams emphasizes the importance of maintaining core product principles amidst chaos and shares his thoughts on the challenges of leading during such transformation. He candidly reflects on his own learning journey in adapting to the new AI landscape.

Joca Torres, a product consultant recognized in Marty Cagan’s book, shares his expertise in building product culture during digital transformations. He discusses four core principles: deliver early and often, focus on the problem, deliver results, and adopt an ecosystem mindset. Joca warns against the pitfalls of discovery theatre, emphasizing that true transformation is behavioral, not just technical. He highlights the necessity of executive support and the importance of understanding diverse customer needs for successful product development.