The Product Experience

Elena Luneva, a seasoned CPO with over two decades of experience, shares insights on bridging the gap between product strategies and business impact. She emphasizes that storytelling is crucial for gaining executive buy-in, as decision-makers prioritize financial metrics over engagement figures. Elena discusses her work on Nextdoor's mapping feature, illustrating how translating user engagement into revenue projections can secure support. She advises aligning teams early and adopting a financial mindset, while also outlining key questions every product proposal should address to enhance accountability.

Dan Dalton, Director of Product Management at Sage, brings 14 years of expertise in product strategy and rapid experimentation. He discusses the critical state of product management, emphasizing the need for evolution beyond bureaucratic practices. Dan critiques the obsession with frameworks over outcomes and advocates for impactful leadership through continuous learning and authentic hiring. He shares insights on building prototypes for faster alignment and highlights the importance of soft skills in navigating today’s product challenges.

In a thought-provoking conversation, Matthew Certner, a Digital Product Engineering Partner at IBM, shares insights from a global study revealing that 77% of organizations struggle to see ROI from generative AI. He highlights four critical behaviors that drive success: flexibility in adapting to market feedback, incremental and targeted delivery, data-led decision-making, and fostering cross-functional collaboration. Matthew also discusses the importance of prioritization and how IBM helps teams uncover AI value, all while urging product leaders to focus on genuine user needs.

Christian Idiodi, a partner at Silicon Valley Product Group and a catalyst for product leadership in Africa, dives into transformative ideas on leadership and innovation. He emphasizes that effective leadership is about creating supportive environments, rather than just managing outputs. Christian highlights how Africa is fostering its own innovation through initiatives like Inspire Africa. He also discusses the evolving impact of AI, arguing that judgment and product sense will become crucial differentiators in leadership, surpassing mere processes.

Sahil Jain, the co-founder and CEO of Samepage.ai, shares his journey from Yahoo and AOL to founding startups. He dives into the challenge of information asymmetry in teams and emphasizes that alignment is more essential than speed. Sahil discusses the importance of storytelling in product management and the need for a focused approach on a few teams before scaling. He also tackles the role of neurodivergence in communication and how effective messages can be tailored to different audiences for better understanding.

Damilola Adelekan, Lead Product Manager at Remedial Health, shares her journey from zoology to health tech in Nigeria. She emphasizes that digitizing fragmented healthcare systems requires end-to-end thinking. Damilola discusses the importance of partnerships over building everything in-house and offers practical strategies for increasing tech adoption among low-digital-literacy users. She also highlights valuing customer feedback through diverse channels and stresses the need for pragmatism in product decision-making.

Patrick Ndjientcheu, Chief Product and Technology Officer at Irembo, dives into the transition from project-based services to scalable product solutions. He shares how his team navigated the complexities of rebranding and developing standalone products like payments and identity verification. Patrick emphasizes the importance of setting boundaries with customer demands, restructuring teams for product-oriented development, and the crucial role of sales enablement in driving adoption. His insights on evolving Irembo into a super app reveal key strategies for innovating in response to market needs.

In this discussion, Sally Foote, a seasoned product leader and advisor at Bower Collective, emphasizes the critical synergy between product management, marketing, and sales. She highlights how product managers must embrace commercial fluency to drive growth effectively. Sally argues that differentiating through product innovation, rather than just relying on digital marketing, is essential. Additionally, she shares insights on integrating sales feedback into product development and leveraging AI for enhanced market understanding, making it a must-listen for product leaders.

In this conversation, Vivek Kumar, an Investor and Advisor at Atlys with a strong background in product management, shares insightful strategies for retaining customers of low-frequency products. He discusses the unique challenges of engagement for infrequent use cases, emphasizing the need to differentiate between enduring and transient problems. Kumar also highlights the importance of customer experience in monetization and argues for a value-first approach in product design. His frameworks like BELT and ICE provide actionable tools for tackling these complex retention issues.

Katja Forbes, Executive Director at Standard Chartered Bank and design leader, discusses the emerging world of machine customers. She explains why businesses must prepare for AI agents and autonomous vehicles acting as customers. Key insights include the importance of making value propositions machine-readable and establishing trust through quantifiable metrics. Katja also highlights that new roles like trust analysts will be vital in this landscape and warns about the ethical implications of agentic commerce. Small businesses can start by structuring their data to be machine-readable.